Delivery & Returns
We offer free delivery within the UK mainland on all orders of
£100 and over. This is based on the total cost of the goods
excluding VAT and does not include areas outwith UK mainland.
We aim to deliver within 2 business days of receiving your
order. Goods will either be sent by parcel courier or by
Please inspect parcels carefully on receipt. If you
receive damaged or defective goods from us please contact us within
7 days quoting your original order number, and we will arrange for
the uplift and inspection of goods. Should we, upon receipt of said
items be satisfied as to the alleged defects we will either replace
the goods or arrange a refund of the full value of the goods. We
will cover re-postage costs for defective or damaged goods.
Refunds for items returned will be credited to your credit/debit
card within 7 days of cancellation. Please note that delivery
charges cannot be refunded.
To return any items, please phone us on 01655 884720 or e-mail
us at email@example.comThis e-mail address is being protected from
your original order number. We will agree the preferred
method of returning the goods to us.
Product Not Required
We try to provide as much information within our product pages
to allow you to make an informed decision on your purchase.
Should you require to return any product, you may do so at any
time up to 7 working days starting the day you receive your
Items should be returned to us by Recorded Delivery or
equivalent service. We advise that you obtain a proof of posting
certificate available free at any post office.
Incorrectly Supplied Items
If you receive the incorrect item from us we will offer you a
prompt replacement, refund or alternative item to the same value.
Please contact us with 7 days quoting your original order number,
and we will arrange for the uplift and delivery of goods.